Terms of Service
1. Limitation of Liability
Vivid Muse is not responsible for any indirect, incidental, consequential, or special damages resulting from the use, inability to use, or misuse of our designs or services.
2. Client Responsibility and Indemnification
Clients are responsible for reviewing, proofreading, and approving all designs and content before final delivery. Vivid Muse is not liable for any errors, including typographical, design, or content inaccuracies, after client approval.Clients agree to indemnify, defend, and hold harmless Vivid Muse, its employees, and affiliates from any claims, damages, or expenses arising from the use of delivered materials, including third-party or legal claims.
3. Intellectual Property Use
Clients must ensure that all assets provided to Vivid Muse (e.g., logos, fonts, images) are legally owned or properly licensed. Vivid Muse is not liable for copyright infringement arising from client-provided materials. Vivid Muse retains the right to showcase final designs in portfolios, marketing materials, or promotional content unless otherwise agreed in writing.
4. Project Timelines and Delays
Vivid Muse strives to meet all agreed upon deadlines. Delays caused by clients, including late approvals, incomplete materials, or project scope changes are beyond our control.Vivid Muse is not responsible for any financial or scheduling impacts resulting from such delays.
5. Third-Party Vendors
Vivid Muse may recommend third-party vendors or services (e.g., printers, hosting services) as part of a project. We are not responsible for any delays, damages, or quality issues resulting from third-party services. Any agreements with third-party vendors are solely between the client and the vendor.
6. Force Majeure
Vivid Muse is not liable for delays or inability to perform services due to unforeseen events outside our control, including natural disasters, governmental actions, acts of war, or other emergencies.
7. Warranties and Representations
All services are provided on an "as is" basis. Vivid Muse strives to meet client specifications and industry standards, but does not guarantee results, future design trends, or platform compatibility. Clients acknowledge that the responsibility for implementing and using designs rests with them, and Vivid Muse is not liable for outcomes resulting from design use.
8. Contact Information
For questions or clarifications regarding our Terms of Service, please contact: 📧 vividmusestudio@gmail.com
FAQ
1. How do I book a service?
Select your desired service on our website and complete the purchase. Immediately after, email vividmusestudio@gmail.com with your project details. Providing this information upfront ensures your project starts efficiently and aligns with your brand. You may book an initial consultation for $50 if you do not know where to start with your project or would just like overall design advice. Once payment is received you will received a service agreement to your email that must be signed before work is started.
2. What is your payment policy?
Full payment is required at the time of purchase to secure your project. Payment guarantees your place on our schedule and allows work to begin.
3. Do you offer refunds?
All sales are final and non-refundable, including deposits and full payments. This policy protects the time, expertise, and creative effort invested in your project.
4. What is the typical turnaround time?
Turnaround times vary depending on the service and project complexity. Standard projects typically take 5–14 business days, and a detailed timeline will be provided at the start of your project. Timely client feedback is essential to meet deadlines.
5. Can I request revisions?
Yes. Each service includes 1 round of revisions. Revisions are intended to refine the approved concept and improve alignment with your vision. Additional revisions are billed at $25–$50 per round, depending on scope.
6. How will I receive my final design?
Completed designs are delivered via email or secure file sharing platforms in high resolution formats suitable for your project (e.g., JPEG, PNG, PDF, PSD, AI). Source files can be provided if included in your service.
7. Do you offer custom design requests?
Yes. If your project is not listed on our site, email us with your idea. We can provide a personalized quote and discuss project scope, timeline, and deliverables.
8. What do I need to provide for my project?
Clients should provide all relevant assets, including logos, images, fonts, and brand guidelines, along with detailed instructions for your project. Clear and complete information helps ensure accurate and efficient project delivery.
9. Can I request expedited services?
Rush projects may be available depending on current workload. Please contact us via email to discuss feasibility and any additional fees for expedited delivery.
10. Who owns the final designs?
Upon full payment, you receive the rights to use the final designs as outlined in your service agreement. Vivid Muse retains the right to display work in portfolios or marketing unless otherwise agreed in writing.